Winberry Terms and Conditions

Welcome to Winberry. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account with us, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our platform.

1. About Our Operator

Winberry.casino is owned and operated by 3-102-937610 SRL, registration number 3-102-937610, with a registered address in San Jose, Montes de Oca, Barrio Dent, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we operate under License No. ALSI-202510054-FI2. As the operator, we are responsible for ensuring that Winberry Casino online services comply with the applicable regulatory framework.

2. Eligibility to Use Our Services

To create an account and use Winberry, you must meet the following requirements:

• You must be at least 18 years old or the legal age of majority in your jurisdiction
• You must reside in a country where online gambling is not prohibited by local law
• You must not be located in a jurisdiction we have excluded from our services
• You must provide accurate, complete, and truthful registration information
• You may only hold one account with us at any given time

We reserve the right to request identity verification documents at any stage to confirm your eligibility, and we may suspend or close accounts that fail to meet these criteria.

3. Account Registration and Security

When you sign up for Winberry casino online, we ask you to provide accurate personal details, including your name, date of birth, and contact information. You are responsible for keeping your login credentials confidential, and you agree to notify us immediately if you suspect unauthorized access to your account. We are not liable for any losses resulting from your failure to protect your account information.

Our team may conduct identity verification (KYC) procedures before processing withdrawals. This process typically takes up to 12 hours, and we appreciate your cooperation in submitting the requested documents promptly.

4. Deposits and Withdrawals

We support a range of payment methods, including Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Paysafecard, Skrill, and cryptocurrencies such as Tether (USDT), Tether on Tron (USDT-TRC20), and Ethereum (ETH). The minimum deposit and minimum withdrawal amount on our platform is $100.

Our withdrawal limits are structured as follows:

• $1,500 maximum per day
• $5,000 maximum per week
• $15,000 maximum per month (or $30,000 if your balance is at least 10 times greater than your total deposits)

Pending time for withdrawal requests is up to 24 hours, and once approved, cashouts are typically processed within 15 minutes to 24 hours. We reserve the right to request additional verification before releasing funds, particularly for larger withdrawal amounts.

5. Bonuses and Promotions

We offer a generous Winberry casino bonus package to new players, including a welcome bonus of 300% plus 675 free spins spread across your first three deposits. Each Winberry bonus is subject to specific wagering requirements, which will be clearly stated at the time of the offer. Please note that live casino games from Pragmatic Play Live and Evolution are excluded from bonus wagering contributions.

In addition to our welcome offer, we provide ongoing promotions such as:

• Regular giveaways with substantial prizes
• A bonus store where you can redeem earned berries
• A daily Wheel of Fortune spin
• Weekly cashback of up to 20% through our VIP tiers
• Major tournaments hosted by Winberry and our game providers

We reserve the right to modify, suspend, or withdraw any Winberry casino bonus offer at our discretion, and we may void bonus funds or related winnings if we detect abuse, fraud, or a breach of these terms.

6. VIP and Loyalty Program

Our loyalty program rewards consistent play with escalating benefits across ten levels, from Seed to Winberry status. As you accumulate XP through wagering, you unlock higher cashback percentages, exclusive bonuses, personal VIP managers, and faster cashout processing. Full details of each tier's requirements and rewards are available within your account dashboard.

7. Games and Providers

We feature over 1,500 games from more than 29 leading providers, including Pragmatic Play, BetSoft, Thunderkick, Yggdrasil, Hacksaw Gaming, and BGaming, among others. Our Winberry slots collection includes popular titles such as Gates of Olympus and Sweet Bonanza, while our live casino section offers Mega Roulette 3000, Turbo Baccarat, and Dragon Tiger. Winberry live casino games are streamed in real time, and all outcomes are determined by certified random number generation or live dealer results, depending on the game type.

We do not operate a sportsbook; Winberry casino online is a dedicated casino-only platform, though we do offer a themed "Sports Slots" category for players who enjoy sports-inspired titles.

8. Platform Access

Our services are accessible via desktop browser and mobile browser through a fully responsive HTML5 website. While we do not currently offer a native Winberry casino app for iOS or Android, you can add our site to your home screen for quick access, ensuring a smooth Winberry casino login experience regardless of your device.

9. Responsible Conduct and Fair Play

We are committed to providing a fair and transparent gaming environment. You agree not to engage in any fraudulent activity, including the use of bots, collusion, or exploiting technical errors for financial gain. We reserve the right to void winnings and terminate accounts found in violation of these principles. We also encourage responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options upon request.

10. Limitation of Liability

We strive to maintain uninterrupted access to our platform; however, we do not guarantee that our services will always be free of errors, delays, or technical issues. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of Winberry, including but not limited to loss of data, loss of profits, or interrupted gameplay.

11. Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close your account if we believe you have violated these Terms and Conditions, provided false information, or engaged in activity that threatens the integrity of our platform. In such cases, we may withhold pending withdrawals pending investigation, and any decision we make regarding suspected fraud will be final.

12. Customer Support

Our support team is available 24/7 via live chat, and you can also reach us by email at [email protected] or, for VIP-related inquiries, at [email protected]. We provide assistance in English and French to accommodate our diverse player base.

13. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We recommend reviewing this page periodically, as your continued use of Winberry following any changes constitutes your acceptance of the revised terms.

14. Governing Law

These Terms and Conditions are governed by the laws applicable to our license under the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our services will be handled in accordance with this regulatory framework.

By continuing to use Winberry, you acknowledge that you have read and accepted these Terms and Conditions in their entirety. If you have any questions regarding these terms, please do not hesitate to contact our support team for clarification.