Our Responsible Gaming Commitment

Our Approach to Safer Gambling

We at Winberry are committed to promoting a culture of safer gambling across our entire platform. This means we actively encourage our players to view their gaming budget the same way they would any other entertainment expense — something to enjoy without letting it affect finances, relationships, or wellbeing. Our team works continuously to identify patterns of play that may indicate a player needs additional support, and we proactively reach out when necessary.

We never encourage chasing losses, borrowing money to play, or treating gambling as a source of income. Instead, our platform is designed to remind you regularly of how much time and money you've spent, so you always remain aware and in control of your activity on Winberry Casino.

Tools to Help You Stay in Control

Our Winberry platform offers a range of practical tools that allow you to set boundaries that suit your personal circumstances. These features are available to every account holder, free of charge, and can be adjusted or activated at any time through your account settings or by contacting our support team.

If you would like to activate any of these tools, our support team is available around the clock to guide you through the process. We at Winberry Casino make it simple and confidential — there's no judgment, only support.

Age Verification and Account Security

We at Winberry Casino only accept players who are of legal gambling age, which is 18 years or older, or the legal age defined by your local jurisdiction, whichever is higher. During registration and before any withdrawal, we require identity verification (KYC) to confirm that every account holder meets our age and identity requirements. This process typically takes up to 12 hours and helps us maintain a safe, fraud-free environment for all our members.

We also encourage parents and guardians to use parental control software on any shared devices to prevent underage access to our Winberry platform or any other gambling website.

Self-Exclusion Program

If you feel that a break from gambling would benefit you, our self-exclusion program allows you to close your account for a defined period. Once activated, we at Winberry Casino will:

• Immediately suspend your access to your account
• Remove your details from marketing communications and promotional emails
• Prevent you from opening a new account during the exclusion period
• Ensure the exclusion cannot be reversed early, even upon request

This measure is designed with your long-term wellbeing in mind, and we take every step necessary to enforce it strictly and respectfully.

Recognizing the Signs of Problem Gambling

Part of our responsibility as an operator is helping players recognize when gaming may no longer be a source of enjoyment. Some warning signs to watch for include:

• Spending more money or time gambling than originally intended
• Feeling anxious, irritable, or preoccupied with gambling
• Borrowing money or using funds meant for essentials to gamble
• Hiding gambling activity from friends or family
• Chasing losses with bigger bets
• Neglecting work, relationships, or responsibilities because of gaming

If any of these resonate with you or someone close to you, we strongly encourage reaching out to our support team or one of the independent organizations listed below. Our Winberry team is here to help, not to judge.

Independent Support Organizations

In addition to the tools we provide directly, we always recommend players make use of independent, professional organizations that specialize in gambling support. These include:

• GamCare – confidential advice and support for anyone affected by gambling harm
• BeGambleAware – free information, advice, and support for problem gambling
• Gamblers Anonymous – a global fellowship of individuals who share their experience to help each other recover
• Gambling Therapy – free online support service for anyone affected by gambling issues, available in multiple languages

These organizations operate independently from Winberry Casino and can offer confidential guidance regardless of which platform you use.

Our VIP Program and Responsible Play

Our loyalty structure, from the Seed level all the way to the exclusive Winberry tier, is designed to reward long-term engagement responsibly. While our VIP program offers benefits like personal managers, higher cashback, and exclusive bonuses, we never encourage players to chase status levels beyond their comfort or budget. Enjoying our Winberry rewards should always come second to playing safely and sustainably.

How to Set Limits or Request Self-Exclusion

1. Log in to your Winberry login account
2. Navigate to the account settings or responsible gaming section
3. Select the tool you'd like to activate: deposit limit, loss limit, cooling-off, or self-exclusion
4. Choose your preferred duration or amount
5. Confirm your selection, or contact our support team for assistance

If you're unsure how to proceed, our live chat team is available 24/7 to walk you through the process step by step.

Our Customer Support

• Live Chat: Available 24/7 in English and French
• Email: [email protected]
• VIP Email: [email protected]

Whether you have a question about setting a deposit limit or need guidance on self-exclusion, our team at Winberry is ready to assist with patience, discretion, and care.