Winberry Privacy Policy

At Winberry, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Winberry Privacy Policy explains how we collect, use, store, and safeguard your information when you register, deposit, play, or otherwise interact with Winberry Casino. By accessing our website, you confirm that you have read and understood this policy and consent to the practices described below.

Who We Are

Winberry.casino is owned and operated by 3-102-937610 SRL, registration number 3-102-937610, registered at San Jose, Montes, De Oca, Barrio Dent, from Centro Cultural Costarricense Northeamericano, two hundred meters north and fifty meters east, ofident building, office number three, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we operate under License No. ALSI-202510054-FI2. We provide our services primarily to players in Canada, as well as select European and other regions, and we present our platform in English and French.

Information We Collect

When you complete your Winberry casino sign up, we ask you to provide certain personal details so that we can create and manage your account securely. We collect the following categories of information:

• We gather your registration data, including your full name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents such as a government-issued ID, proof of address, and payment method confirmation required for KYC procedures.
• We record your financial information, including deposit and withdrawal history, transaction amounts, and the payment methods you use, such as Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Paysafecard, Skrill, and cryptocurrencies including Tether (USDT), Tether on Tron (USDT-TRC20), and Ethereum (ETH).
• We track your gaming activity, including the games you play, your wagers, session duration, and bonus usage, to improve our services and ensure fair play.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps whenever you access Winberry casino online through desktop or mobile browsers.
• We store communication records from your interactions with our live chat and email support teams.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Winberry Casino responsibly and lawfully. Our processing activities include:

• We use your data to verify your identity, confirm your age, and comply with anti-money laundering and KYC regulations before processing any Winberry casino login or withdrawal request.
• We process your financial details to facilitate deposits, withdrawals, and to calculate rewards such as your Winberry bonus, cashback, and VIP loyalty benefits.
• We analyze your gameplay patterns to personalize promotions, including tournaments, the Wheel of Fortune, and offers tied to your loyalty level.
• We may send you marketing communications about new features, a Winberry promo code, or a Winberry deposit bonus, provided you have opted in to receive such messages.
• We use aggregated and anonymized data to improve our website performance, game selection, and overall player experience.
• We retain records as required by our licensing authority and applicable financial regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic across our site. Cookies allow us to keep you logged in during your session, recognize returning players, and tailor content such as slots recommendations or live casino offers. You can control or disable cookies through your browser settings, though doing so may affect certain features of the Winberry casino app experience or website functionality.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate our business, including:

• We share data with payment processors to complete your deposits and withdrawals securely.
• We share information with identity verification providers to complete KYC checks required by our regulator.
• We disclose data to our game providers, including Pragmatic Play, Evolution, BetSoft, Yggdrasil, and other studios, solely to the extent necessary to deliver gameplay and prevent fraud.
• We may share information with regulatory bodies, law enforcement, or auditors when legally required.
• We may share data with marketing and analytics partners to measure campaign performance, always in compliance with applicable privacy laws.

Data Security

We take data protection seriously and implement industry-standard technical and organizational measures to safeguard your personal information. Our security practices include encryption of sensitive data, restricted access controls, secure servers, and regular monitoring for suspicious activity. While we strive to protect your information at every stage, no online transmission is completely secure, and we encourage you to use a strong, unique password for your Winberry login and to avoid sharing your credentials with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and dispute resolution obligations. Once your account becomes inactive or you request deletion, we retain only the minimum information required by law before securely disposing of the remaining records.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to request a copy of your data in a portable format where applicable.

To exercise any of these rights, you may contact us using the details provided below, and we will respond within a reasonable timeframe.

Age Restrictions

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect information from minors, and if we discover that an underage individual has registered an account, we will immediately close it and remove the associated data in accordance with our responsible gaming commitments.

International Data Transfers

Because we operate Winberry Casino for players across Canada and select international markets, your data may be processed or stored in jurisdictions outside your country of residence. When we transfer data internationally, we take appropriate steps to ensure it remains protected in line with this policy and applicable regulations.

Changes to This Privacy Policy

We may update this Winberry Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page, and we encourage you to review this policy regularly. Continued use of the official Winberry casino platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to our support team. You can contact us via live chat, available 24/7 in English and French, or by emailing us directly:

• General support: [email protected]
• VIP support: [email protected]

We are committed to addressing your privacy concerns promptly and transparently, ensuring that your experience with us remains safe, secure, and trustworthy.